Delivery Policy

At Homelyco Ltd, we are committed to providing a reliable, transparent and completely free delivery service to all our customers throughout the United Kingdom.

📍 Delivery Area

We currently deliver exclusively within the United Kingdom, including England, Scotland, Wales and Northern Ireland.

🚚 Free Delivery

We offer FREE delivery on all orders, with no minimum purchase required.

No delivery charges will be added at checkout.

📦 Homelyco Delivery

Homelyco Ltd organises and carries out the fulfilment and delivery of your order through Homelyco Delivery, its dedicated in-house delivery service.

Homelyco Delivery forms part of Homelyco Ltd and is not a separate legal entity or third-party courier.

Homelyco Ltd remains responsible for the preparation, handling and delivery of your order in accordance with applicable UK consumer law.

⏱ Estimated Delivery Time

Our estimated total delivery time is 3–5 working days following order confirmation.

This estimated delivery period consists of:

Order processing and preparation: 1–2 working days before your order is dispatched.

Transit after dispatch: approximately 2–3 working days from dispatch to delivery.

The combined estimated delivery time is therefore 3–5 working days from order confirmation.

Working days are Monday to Friday, excluding UK bank and public holidays.

The processing period covers the time required to confirm, prepare and dispatch your order. The transit period begins once your order has been dispatched for delivery through Homelyco Delivery.

These timeframes are estimates unless a specific delivery date or delivery period has been expressly agreed with you. Delivery may occasionally be affected by circumstances outside our reasonable control, including severe weather conditions, transport disruption or exceptionally high demand.

We will make every reasonable effort to deliver your order within the stated or agreed delivery period. Where no different delivery period has been agreed, goods will be delivered without undue delay and, in any event, no later than 30 days after the contract is entered into, as required by applicable UK consumer law.

If we are unable to deliver within the agreed or applicable delivery period, we will inform you where reasonably possible. Depending on the circumstances, you may be entitled to require delivery within an additional reasonable period or to cancel your order and receive a refund in accordance with your statutory rights.

Where delivery by a particular date was expressly agreed as essential, or where the circumstances make it clear that delivery by that date was essential, your statutory rights may allow you to cancel the order if that delivery deadline is not met.

📍 Order Tracking

Once your order has been dispatched through Homelyco Delivery, a unique Homelyco Delivery tracking reference will be associated with your order.

Your tracking reference may be provided in delivery communications and can be used by our Customer Support Team to identify and check the status of your delivery.

You may contact our Customer Support Team at any time if you require information regarding the status of your delivery.

🔐 Delivery Verification

When your order is dispatched for delivery, Homelyco Delivery will generate a unique delivery verification code associated with your order and send it to the email address provided with your order.

You should keep this code secure and only provide it to Homelyco Delivery when your parcel has been handed to you.

The delivery verification code is used to confirm the successful handover of your order and forms part of the delivery record maintained by Homelyco Ltd.

🏠 Delivery Address Responsibility

Customers are responsible for ensuring that all delivery information provided at checkout is complete and accurate.

If you notice an error in your delivery address after placing your order, please contact us as soon as possible. We will make reasonable efforts to amend the delivery details where the order has not yet been dispatched, but changes cannot always be guaranteed once delivery has been arranged.

Incorrect or incomplete delivery information supplied by the customer may result in delays or an unsuccessful delivery attempt. This does not affect your statutory rights or Homelyco Ltd's responsibility for the goods while they remain at our risk.

⚠️ Lost or Damaged Parcels

Homelyco Ltd remains responsible for your goods while they are being delivered through Homelyco Delivery, until the goods come into the physical possession of you or a person identified by you to receive them.

If your order arrives damaged or incomplete, or if it has not been delivered within the applicable delivery period, please contact our Customer Support Team as soon as reasonably possible.

We will investigate the matter and, where appropriate, provide a replacement, refund or other remedy in accordance with applicable UK consumer law and our Returns & Refund Policy.

Nothing in this Delivery Policy excludes, restricts or otherwise affects your statutory rights under UK consumer law.

📞 Contact Us

If you have any questions regarding your delivery, please do not hesitate to contact our Customer Support Team.