FAQ

Welcome to the Homelyco Ltd Help Centre. Here you will find answers to the most common questions about orders, delivery, returns, payments and our products.

🛒 Orders

How do I place an order?

Simply browse our website, add your desired products to the basket and proceed to checkout. Payment is made securely by supported debit or credit card. After placing your order, you will receive an email acknowledging or confirming your order.

Can I modify or cancel my order?

If you need to modify your order, please contact us as soon as possible. We will make reasonable efforts to make changes before the order has been prepared for delivery, but modifications cannot be guaranteed once processing or dispatch has begun.

If you are purchasing as a consumer, this does not affect your statutory right to cancel a qualifying online purchase. You may notify us that you wish to cancel within 14 calendar days, beginning the day after you receive the goods. Once you have notified us of your cancellation within this period, you have a further 14 calendar days to return the goods in accordance with our Returns & Refund Policy.

Do I receive an order confirmation?

Yes. After placing your order, you will receive an email containing your order details. Please refer to our Terms and Conditions for information about when your order is formally accepted and the contract is formed.

🚚 Delivery

Do you offer delivery in the UK?

Yes. We currently deliver exclusively within the United Kingdom, including England, Scotland, Wales and Northern Ireland.

Is delivery free?

Yes. We offer free delivery on all orders, with no minimum purchase required.

How long does delivery take?

Our estimated total delivery time is 3–5 working days following order confirmation.

This estimated delivery period consists of 1–2 working days for order processing and preparation, followed by approximately 2–3 working days in transit after dispatch.

Working days are Monday to Friday, excluding UK bank and public holidays.

This timeframe is an estimate and may occasionally be affected by circumstances outside our reasonable control. Unless a different delivery period has been agreed, goods will be delivered without undue delay and no later than 30 days after the contract is entered into, as required by applicable UK consumer law.

Who delivers my order?

Homelyco Ltd organises and carries out the fulfilment and delivery of orders through Homelyco Delivery, its dedicated in-house delivery service.

Homelyco Delivery forms part of Homelyco Ltd and is not a separate legal entity or third-party courier.

Will I receive tracking information?

Yes. Once your order has been dispatched through Homelyco Delivery, a Homelyco Delivery tracking reference may be provided for your order. You may also contact our Customer Support Team if you require information about the status of your delivery.

📦 Products

What types of products do you sell?

Our product range currently includes:

• 🏡 Healthy Home – Air quality, humidity control and cleaning products
• 🐾 Pet Essentials – Dogs, cats, feeding and grooming & travel products
• 🎮 Gaming – Nintendo, PlayStation and Xbox consoles and gaming systems

Are your products high quality?

We carefully select the products offered on Homelyco with a focus on quality, practicality and everyday value. Product specifications and information are provided on each product page to help you make an informed purchasing decision.

Do you offer warranty on products?

Some products may benefit from a manufacturer or commercial warranty, depending on the product and manufacturer. Where applicable, relevant warranty information may be provided on the product page or with the product documentation.

Any manufacturer or commercial warranty is in addition to, and does not replace or restrict, your statutory rights under UK consumer law.

🔄 Returns & Refunds

What is your return policy?

For qualifying online purchases, you must notify us that you wish to cancel within 14 calendar days, beginning the day after you receive the goods.

Once you have notified us of your cancellation within this 14-day period, you have a further 14 calendar days from the date of your cancellation notice to return the goods to us.

Some statutory exceptions apply. Please refer to our Returns & Refund Policy for full details.

How do I notify you that I want to cancel?

Please email contact@homelyco.co.uk within the applicable 14-day cancellation period and clearly state that you wish to cancel your purchase. Including your name and order number will help us process your request more efficiently.

Who pays for return shipping?

If you return an eligible product because you have changed your mind, you are responsible for arranging and paying the direct cost of returning the goods.

You may choose a suitable carrier or delivery provider for the return. The return cost will depend on the carrier and service you choose. Homelyco Ltd does not apply a fixed return shipping charge for change-of-mind returns.

If the return is required because the goods are faulty, damaged due to a matter for which Homelyco Ltd is responsible, incorrectly supplied, not as described or otherwise fail to comply with your statutory rights, Homelyco Ltd will arrange the return or bear the necessary and reasonable cost of returning the goods.

What if my item is damaged, faulty or incorrect?

If your item arrives damaged, is faulty, is not as described or you receive the wrong product, please contact us as soon as reasonably possible.

Where we are responsible, Homelyco Ltd will bear the necessary and reasonable return costs and provide the appropriate remedy in accordance with UK consumer law. Depending on the circumstances and your legal rights, this may include a refund, repair, replacement or price reduction.

How long do refunds take?

For a qualifying cancellation, refunds are made without undue delay and no later than 14 calendar days after we receive the returned goods or, where applicable, after you provide acceptable evidence that the goods have been sent back, whichever occurs first.

Refunds will normally be issued using the same payment method used for the original transaction unless you expressly agree otherwise.

Once a refund has been issued, your bank or card provider may require additional time to credit the funds to your account.

💳 Payments

What payment methods do you accept?

We currently accept payment by supported debit and credit card only. The card types available will be displayed during checkout.

Is my payment secure?

Yes. Card payments are processed securely through third-party payment service providers using industry-standard security measures. Homelyco Ltd does not store your full payment card details on its own servers.

🌍 About Homelyco

Where are you based?

Homelyco Ltd is a company registered in England and Wales under company number 17421502. Our registered office is in London and our operational address is in Birmingham.

What is your mission?

Our mission is to make everyday life at home simpler and more comfortable by offering carefully selected products for the home, pets and entertainment, supported by clear information, reliable service and free UK delivery.

📞 Contact Us

If you need further assistance, our Customer Support Team is here to help.

Homelyco Ltd
Company No. 17421502
Registered in England and Wales